HNS Career Lab — Digital Product Refund Policy

Effective Date: October 13, 2026

At Maison De HNS, HNS Career Lab was created to provide aspiring models and creatives with educational resources to support their professional development. Please review our refund policy before purchasing any digital products from our online store.

1. All Digital Sales Are Final

Due to the digital nature of our products and the immediate access or download provided upon purchase, all sales of HNS Career Lab digital products are final and non-refundable once access or delivery has been provided.

This policy applies to all digital products, including but not limited to:

• Model guides and casting etiquette resources

• Educational e-books and downloadable PDFs

• Digital templates, checklists, and other learning materials

• Bundles, digital collections, and future HNS Career Lab downloads

Please carefully review each product description before completing your purchase to ensure the resource meets your needs.

2. Download or Access Issues

If you experience difficulty accessing or downloading a purchased product, please contact us at maisondehns@gmail.com with your order confirmation and a brief description of the issue.

We will make reasonable efforts to resolve technical issues and restore access to the product you purchased.

3. Incorrect or Duplicate Purchases

If you believe you were charged more than once for the same purchase or received an incorrect digital product, please contact us promptly. We will review the order and determine an appropriate resolution where warranted.

Accidental purchases and changes of mind do not automatically qualify for a refund.

4. Defective or Misrepresented Products

If a digital product is materially defective, inaccessible, or substantially different from its advertised description, please contact us so we can investigate and determine an appropriate resolution.

Depending on the circumstances, a replacement file, corrected download, or refund may be provided where appropriate or required by applicable law.

5. Educational Disclaimer

HNS Career Lab resources are intended for educational and informational purposes. They are designed to help aspiring models and creatives better understand industry practices, casting preparation, and professional presentation.

Purchasing a guide does not guarantee employment, representation, casting selection, bookings, or other professional outcomes. Results may vary depending on individual circumstances, experience, and industry opportunities.

Dissatisfaction with an individual outcome or the results achieved from using a resource does not automatically qualify a purchase for a refund.

6. How to Contact Us

For questions regarding a purchase, download access, or this policy, please contact:

Maison De HNS — HNS Career Lab
Email: maisondehns@gmail.com
Website: https://maisondehns.com

Please include your order number and the email address used at checkout so we can assist you efficiently.

7. Consumer Rights

This policy does not limit or exclude any consumer rights that cannot legally be waived or restricted under applicable law. Where applicable law provides a right to a refund or other remedy, those rights will be respected.

By completing a purchase, customers acknowledge that they have reviewed this policy and understand the terms applicable to digital products.